Return Policy for Live Products
Welcome to Aquatic Sealife! We are committed to providing you with the highest quality live products for your aquatic needs. In the rare event that you are not fully satisfied with your purchase, we have implemented a hassle-free return policy to ensure your complete satisfaction. Please read this policy carefully to understand the guidelines and procedures for returning live products.
Our Commitment to Quality:
At Aquatic Sealife, we take great pride in the quality of our live products. Every item in our inventory undergoes stringent quality checks to ensure that you receive healthy and vibrant aquatic life. However, due to the delicate nature of live products, there may be instances where returns become necessary.
To be eligible for a return, the following conditions must be met:
- The live product must be in its original packaging and in the same condition as when it was received.
- Proof of purchase, such as the order number or receipt, must be provided.
2. Non-Returnable Items:
Certain live products are non-returnable for safety and health reasons. These include:
- Live corals and anemones
- Food Items, such as brine shrimp or daphnia
- Custom-made aquariums or special order
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team through +5043361955 to inform them about your return request.
- Provide the necessary details, including your order number, the specific item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, providing you with a return authorization number and any additional instructions.
4. Packaging and Shipping:
When returning live products, it is essential to ensure proper packaging to maintain their health during transit. Here's how you can package the items:
- Place the live product in a clean, leak-proof bag or container filled with the appropriate amount of water.
- Add insulation material, such as newspaper or bubble wrap, to maintain a stable temperature.
- Securely pack the item in a sturdy box, making sure it is well-padded to prevent damage during transportation.
5. Refund or Exchange
Upon receiving the returned live product, our team will inspect it to ensure it meets the return guidelines. You will then have the option to choose between a refund or an exchange.
- Refund: If you opt for a refund, the original purchase amount, excluding shipping fees, will be credited back to your original payment method.
- Exchange: In case you prefer an exchange, we will arrange for a replacement of the same or similar item, subject to availability.
Return Policy for Live Products
Thank you for shopping at Aquatic Sealife! We value your satisfaction and want to ensure a smooth return process. Please review the Return Policy here if you need to return a product purchased from our website.
Process and Terms of Return
- Eligible Items: We accept returns for products purchased directly from www.aquatic-sealife.com within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as when received.
Reasons for Return: You may return a product if it arrives damaged, defective, or received the wrong item. We also accept returns for products that do not meet your expectations because of the abovementioned conditions.
- Return Shipping: To initiate a return, please contact our customer service team at (504) 336-1955. They will provide you with a return shipping label. Aquatic Sealife will cover the cost of return shipping for ELIGIBLE RETURNS ONLY!
- Return Timing: Once we receive the returned item, we will inspect it and process the refund within 5-7 business days. So that you know, the time it takes for the refund to appear in your account may vary depending on your financial institution.
- Required Documentation: Please include the original order number and a copy of the receipt or invoice when returning a product. This will help us efficiently process your return and issue a refund.
- Exceptions: We do not accept returns for live animals, perishable items, or products that have been used or modified.
Step-by-Step Guide to Returning a Product
- Contact our customer service team at [insert contact details] to initiate the return process.
- Provide them with the necessary information, including the reason for return and any supporting documentation.
- Our customer service team will provide a return shipping label.
- Pack the item securely in its original packaging and the required documentation.
- Attach the provided return shipping label to the package.
- Drop off the package at a designated shipping location or schedule a pickup with the shipping carrier.
- Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
This Return Policy is designed to protect both your rights as a customer and our rights as an online retailer. We have considered local and federal laws applicable to our business and have included necessary clauses to ensure compliance.
So that you know, this Return Policy may change without notice. We'd like to encourage you to review it periodically for any updates.
If you have any questions or need further assistance regarding our Return Policy, please get in touch with our customer service team by calling our store.