Return Policy for Live Products
Thank you for shopping at Aquatic Sealife! We value your satisfaction and want to ensure a smooth return process. Please review the Return Policy here if you need to return a product purchased from our website.
Process and Terms of Return
- Eligible Items: We accept returns for products purchased directly from www.aquatic-sealife.com within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as when received.
Reasons for Return: You may return a product if it arrives damaged, defective, or received the wrong item. We also accept returns for products that do not meet your expectations because of the abovementioned conditions. - Return Shipping: To initiate a return, please contact our customer service team at (504) 336-1955. They will provide you with a return shipping label. Aquatic Sealife will cover the cost of return shipping for ELIGIBLE RETURNS ONLY!
- Return Timing: Once we receive the returned item, we will inspect it and process the refund within 5-7 business days. So that you know, the time it takes for the refund to appear in your account may vary depending on your financial institution.
- Required Documentation: Please include the original order number and a copy of the receipt or invoice when returning a product. This will help us efficiently process your return and issue a refund.
- Exceptions: We do not accept returns for live animals, perishable items, or products that have been used or modified.
Step-by-Step Guide to Returning a Product
- Contact our customer service team at [insert contact details] to initiate the return process.
- Provide them with the necessary information, including the reason for return and any supporting documentation.
- Our customer service team will provide a return shipping label.
- Pack the item securely in its original packaging and the required documentation.
- Attach the provided return shipping label to the package.
- Drop off the package at a designated shipping location or schedule a pickup with the shipping carrier.
- Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
Legal Compliance
This Return Policy is designed to protect both your rights as a customer and our rights as an online retailer. We have considered local and federal laws applicable to our business and have included necessary clauses to ensure compliance.
So that you know, this Return Policy may change without notice. We'd like to encourage you to review it periodically for any updates.
If you have any questions or need further assistance regarding our Return Policy, please get in touch with our customer service team by calling our store.