We ship all of our products from our warehouse within 1-3 business days of receiving your order. We use a variety of shipping carriers, including USPS, FedEx, and UPS, to ensure your order arrives as quickly as possible. Please note that shipping times may vary depending on your location.
We offer free standard shipping on all orders over $199. For orders under $199, we charge a flat rate shipping fee of $29 for non live items and $38 for live products. If you need your order to arrive sooner, we also offer expedited shipping options for an additional fee. You can select your preferred shipping method during checkout.
We also offer international shipping to select countries. Please note that international shipping may take longer and may be subject to additional fees and taxes. The customer is responsible for all customs and import duties, as well as any additional fees or taxes.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item within 5 days of receiving it for a refund or exchange. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions on how to return your item.
Please note that items must be returned in their original packaging and in new, unused condition to be eligible for a refund or exchange. The customer is responsible for all return shipping fees, unless the item received was defective or incorrect. Once we receive your returned item, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Thank you for choosing Aquatic Sealife for all of your aquatic needs. We hope you find this shipping and returns policy page helpful. If you have any questions or concerns, please don't hesitate to contact our customer service team.